Thinking About Moving to an Administrative Role?
We're looking for an enthusiastic RVN who is looking to move to a non-clinical role as a Hospital Operations Administrator. You'll receive full, hands-on training and support from day one in this fixed-term position to cover maternity leave expected to last approx. 12 months.
Location: Hook Norton Or Moreton Branch
Hours: Min. 4 days per week, 30-40 hrs per week between 8 am and 6 pm, plus 1:6 Saturdays Registered Veterinary Nurse shift 8 am – 4 pm (paid extra)
Fixed Term Contract, 12 months, start Sept 2025
Reporting to: Head of Nursing Services
About Us
At Hook Norton Veterinary Group, we're proud to be an independent practice and founder member of XLVets, a group of independent practices. Based just outside the village of Hook Norton, we've been caring for pets, farm animals, and horses across Oxfordshire and beyond for over 40 years.
Our veterinary practice and Small Animal Hospital are open 24/7, offering everything from routine check-ups and vaccinations to surgery and emergency care. Alongside the small animal hospital, we have three branch practices. We also have a large Equine Clinic, with each department split into specialties of small animal, equine and farm care.
What You'll Be Doing
You will be working alongside our Small Animal Team in this desk-based role, responsible for delivering a consistently positive experience to clients throughout the booking process for non-routine and routine clinical procedures. This role serves as a vital link between clients and the clinical and administrative teams, ensuring smooth coordination, accurate documentation and outstanding service. The role will also involve supporting the Accounts Team with client-focused administrative tasks.
Your day-to-day could include:
Manage the complete booking process for all clinical procedures.
Liaise with clients to determine their needs and align those with available clinical resources.
Provide clear explanations of procedures, pricing, and any available discretionary services.
Communicate all pre-procedure instructions clearly and professionally.
Conduct post-procedure audits on patient records to ensure timely and accurate billing.
Support the Accounts Team in handling client telephone calls and processing payments.
Assist with other administrative tasks as required, particularly during peak periods or staff absence.
What We're Looking For
Minimum of 1 year experience as an RVN who has a confident and professional communication style.
To thrive here, you'll need to be:
A good communicator – clear, calm, and kind
Fast to learn and quick on your feet
Focused, detail-oriented, proficient with Microsoft Office and Robovet (or other PMS)
Positive, proactive, and a true team player
If you have a real desire to work in veterinary, enjoy being part of a hardworking, friendly team, and are ready to roll up your sleeves and learn – we want to hear from you.
A Few Practical Bits
You'll need to live within 30–40 minutes of Hook Norton (OX15 5DG)
Your own transport is essential, as we're a rural practice!
What We Offer
Competitive salary based on experience.
Branded clothing provided.
5.6 weeks holiday (including bank holidays), increasing with service.
Generous staff discounts for your pets
Free healthcare cash plan & Employee Assistance Programme
Enhanced sick pay and family-friendly policies.
Regular team socials and internal recognition
Electric Vehicle Salary Sacrifice Scheme
Why Join Us?
Hook Norton Vets is more than just a practice – we're a community. We're proud to be independent, inclusive, and passionate about what we do. We believe in nurturing talent and giving people the tools to grow and succeed in the veterinary world. Whether you go on to qualify as a nurse or build a long-term support career with us, this could be the beginning of something amazing.
Ready to Apply?
Send us your CV and a short cover letter (including your preferred working hours) to:
careers@hooknortonvets.co.uk
Or, if you prefer, send us a quick video explaining why you'd love to join the team:
Text/WhatsApp: 07883 827400
Got questions?
Call us for an informal chat: 01608 730501
www.hooknortonvets.co.uk
https://www.instagram.com/hooknortonvets/
https://www.facebook.com/hooknortonveterinarygroup